Shipping policy
At Lumelo, we aim to provide a smooth and reliable delivery experience. Please review our shipping details before completing your purchase.
Shipping Destinations
We currently ship exclusively within the United Kingdom. International shipping is not available at this time.
Processing Time
All orders are prepared and dispatched as quickly as possible.
Please allow 1–3 business days for order handling and processing. During peak seasons or high-volume periods, processing times may be slightly longer.
Shipping Times
Once your order has been dispatched, delivery typically takes:
➡️ 7–12 business days (total time from placing your order)
Please note:
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Business days exclude weekends and bank holidays.
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Delivery times may vary due to courier delays, weather conditions, or other unforeseen circumstances.
Tracking Information
You will receive a tracking number via email once your order has been shipped. Please note that tracking updates may take some time to appear, depending on the courier.
Customs & Duties
All orders are shipped from our international warehouses.
In rare cases, if your parcel is subject to customs charges, import duties, VAT, or any additional fees, these costs are not covered by Lumelo.
The customer is fully responsible for paying any such fees should they arise.
Delivery Issues
If your order is delayed, appears lost, or arrives damaged, please contact us at officiallumelo@gmail.com Our support team will assist you promptly.
